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FAQ

Yes, the products are in fact authentic! All our products have been specially curated by us, for you. The products are purchased directly from the brands via official channels.

Our items are priced lower than usual because each item is personally handpicked, purchased, transported and delivered by us. This enables us provide you with lower prices!

It’s easy!

Spot something you fancy? Here’s a step by step guide:

1. Select your size, then click “Add to Cart”. 
2. Your item will now be in your shopping cart, that’s located on the top right of your screen. Just hover or click on the cart if you want to view your chosen products anytime.
3. Once you’re done picking out your item(s), and ready to place your order, select “View Cart” from the mini cart.
4. The cart page allows you to review the item(s)  you have chosen, and edit your item(s) accordingly (quantity/size).
5. Happy with your choices? Proceed to click on the “Checkout” button and follow the instructions on the next page for payment processing. Our payment is a straightforward one-step process.
6. You will then receive an acknowledgment email from us stating that the order has been received. Your order will only be confirmed after verification of the delivery address and credit card details have been approved. You will receive the confirmation email once all those details have been successfully verified, then your item(s) will be shipped!

If any of your item(s) ordered are unavailable at our warehouse, we will try out best to locate them from BOHOLOGY.COM stores. You will be informed if the items are out-of-stock, and your payment for the unavailable item(s) will not be processed.

Need more assistance? Contact our Customer Care at boho@bohology.com or at +65 9735 4057 (Call us or get in touch via WhatsApp, WeChat or Line) 24/7!

Yes, you may! Call us directly, or send us a message on WhatsApp, WeChat, or Line stating the details of the item(s) you wish to purchase, and we will process you order.

Our Customer Care number is +65 9735 4057 and is available 24/7 for you!

We accept payments by major credit and debit cards such as VISA, Mastercard and American Express (AMEX) and PayPal.

For purchases above SGD250 we offer FREE EXPRESS DELIVERY WORLDWIDE using the best and safest couriers within your country of residence. You will be able to see the option and duration at check out. It usually takes 3-4 days (duration of customs clearance not included).

We offer free standard international delivery for purchases below SGD250, the delivery duration period depends on the postal service.

To better understand shipments and returns, please check the Shipment and Returns Policy in our website.

Yes, of course! You will be able to track your order via the courier you have selected or on www.trackmyshipment.co

Yes, you can do so! You can head on over to our boutique at 128A Telok ayer Street Level 2, Singapore 068597 to collect your order by informing us the date and time you would like to collect it.


You can send us the details via email to boho@bohology.com or you can call, or send us a message on WhatsApp, WeChat or Line our Customer Care at +65 9735 4057 and is available 24/7 for you!

If you need to exchange an item, you must return the item in its original packaging and condition within 14 days after receiving your order. Once you have returned the items, you will be refunded according to our returns policy. You have the option to receive the refund as credit, which allows you to purchase the replacement item seamlessly and quickly. Note that once you have requested for exchange of an item, if you wish to repurchase the item at a different size, you would need to replace the order.

Import taxes & duties are subjected to each country’s requirements.
You may click here for more details on taxes & duties for a particular country.
Singapore buyers are excluded from import taxes & duties. 

If you have any other questions that are not listed on our FAQs or our site, You can use the LIVE CHAT in our website or please contact our Customer Care (available 24/7) as per below:

Email: boho@bohology.com

Mobile: +65 9735 4057 (also available on WhatsApp, WeChat and Line)

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